1. Contact us to start a 14-day trial period To try the Check-in call, you can contact us by phone at +46 8-50924599, send an email to kontakt@allai.se, or fill in the form above. During this period, you can try the service without any commitment; there is no automatic renewal. Everyone who signs up will also receive a welcome letter via email.

2. Set up the service with our AI assistant Lena Your provided phone number will be called like a regular phone call, and our AI assistant Lena will interview you to tailor the service to your needs:

• What time in the morning you want to be called
• How long Lena should wait before calling again if you don’t answer
• What interests you would like to talk about
• Which relatives should be contacted if something seems wrong

3. Activate if you want to continue When the trial period ends, we will ask if you want to continue. Instructions will be sent via SMS and email. You are also always welcome to contact us directly by phone at +46 8-50924599 or by email at kontakt@allai.se to let us know that you wish to continue using Trygghetssamtalet.

4. Cancel whenever you want Trygghetssamtalet costs SEK 79 per month after the trial period. There is no contract period and no notice period; you only pay for the month you start. You can cancel at any time by stopping payment for the coming period or by notifying us via phone at +46 8-50924599 or email at kontakt@allai.se

5. Settings You can change your settings and personal information at any time by telling Lena during the daily phone call, or by logging in on our website – log in here
The default setting for Trygghetssamtalet is that a relative will be contacted via SMS, either after 5 unsuccessful attempts to reach you within 2 hours, or if something seems wrong. The first retry is made after 10 minutes, then at 30-minute intervals.

You will be called from phone number +46 73-121 40 45. Please save this number as a contact in your phone so you recognize who is calling. If you visit our website on your phone, you can add the contact with the link below. If you visit our website on your computer, you can scan the QR code below with your phone to add the contact.

6. Collaboration and dialogue We have a close collaboration and ongoing dialogue with SPF Seniorerna, one of Sweden’s largest senior citizens’ organizations. Together, we have held meetings and conducted focus groups to test, evaluate, and improve Trygghetssamtalet. We have also been invited to SPF Seniorerna’s 2025 congress, to Senior Day in Kungsträdgården, and to local and regional meetings in Järna, Södertälje, Örebro, and Skara.

7. Organization & responsibility Trygghetssamtalet is developed and operated by Allai AB (org. no. 559501-3284), a Swedish company focused on AI services for safety and well-being. We collaborate with SPF Seniorerna and are also in dialogue with municipalities about how Trygghetssamtalet can be used in their operations to strengthen security and reduce loneliness among older people. In addition, we are in contact with other organizations working to increase safety and reduce loneliness, further strengthening the value and benefit for our users.

8. Data protection (GDPR) We comply with GDPR and handle personal data with high confidentiality. We have established procedures for collection, storage, access, deletion, and incident management. Personal data is only used to deliver Trygghetssamtalet and improve the service. We follow the principles of data minimization and storage limitation, use encryption during transfer and storage where relevant, and apply access controls to protect the data. You can at any time request access to, correction, or deletion of your data. Contact us via email or phone to exercise your rights. For more information, see our Privacy Policy and our Terms of Use